Help Desk Call Center Solutions
Outsourcing your help desk will keep your small company’s customer service department working all day long! Our US call centers located in the US offer top-of-the-line technical support in tier-1 or back-up for your internal help desk team. Let the stress of your support processes and concentrate on expanding your company instead.
Help Desk Call Center
Multi-row Outsource IT Support.
The help desk support that we outsource you receive is contingent on your requirements. We offer commercial call center support services that vary from the simplest (like Password resets) and up to the more complicated (like why my computer isn’t working). Per your established support flows, our call center staff can assist customers in locating their way to the “on” button to installing drivers for a brand new printer. We’ll collaborate with you to design an inbound call center service that matches what you’re looking for and precisely what your customers want. With a solid scripting system, we can block calls that your tech team does not need immediate assistance. Utilizing basic troubleshooting techniques, we can assist with questions solve issues or, if everything fails, redirect calls onto the correct Tier 2 queue at your disposal to further assist customers.
Years of Experience
Calls Per Day
Expert US-based Staff
Support you receive is as vital as the quality of the product that you purchase. The association with Bulls BPO gives you the benefits of experienced, knowledgeable US call center representatives available all day long and 24/7 and 365 days of the year. We are experts in outsourcing help desks. It is apparent how our agents represent your company so that your callers won’t notice that they are talking to a third-party customer support team.
The Experience You Require!
We’ve worked with all types of businesses, from small companies to Fortune 500 companies, including wireless companies, large hotels, retail stores, and technology firms, PC makers, as well as consumer electronic businesses. Through a combination of technical know-how and customer service expertise, the reps of our company will delight your customers every time they call. Any issue in your product doesn’t have to be a cause for concern.
Constant Quality Assurance!
We are aware of the importance of customer support to you. As a result, we’ve created internal tools for assessing our agents to ensure our call center agents are operating at a high level. For example, our agent’s pay is based on monthly scores on things like the first call resolution and branding; additionally, through our portal online, you can take a component in our quality control monitoring by monitoring calls and evaluating the agents handling your calls.
First-class Agents, First-class Service, First-class Experiences!
Making sure your customers have a smooth, enjoyable experience is our number one priority. We achieve this by educating our agents to handle every scenario with ease and provide the best customer experience each time. Additionally, every agent group is monitored by a team leader who ensures that your brand is constantly effectively represented. Combine all that with electronic company culture, and you’ve got the basis for a great customer experience.
- Resolution of a problem
- Advance management to the Tier 2 and Tier 3 groups
- Software issues
- Troubleshooting Hardware
- Support for warranty
- Technical repair troubleshooting
- Resolution on billing
- Logistics support
A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.