Customer Winback Service
Your past clients would like to hear from you again. Unfortunately, every company has customers who go away at one time or another. If your inside sales team can’t keep up with calling customers who have disappeared, we can help. We’ll reach out to your customer list and make them aware of your product or service.
Customer Winback Service
Improve Your Marketing Strategy
If your marketing department is focused on new customers or participating in loyalty-related campaigns with current customers, they’re missing an enormous opportunity. The loss of customers is a common aspect of running a business, and lost customers are often a neglected marketing opportunity. In many cases, they require a reminder that they need your services, or perhaps they need an update on your company through our outbound call center marketing campaigns. We can remind them why they love you initially and then transfer hot leads to your internal sales team to make a sale.
Years of Experience
Calls Per Day
Small or Big "We Want You Back" Campaigns
Signing a contract with Bulls BPO will allow you to access a large call center that is B2B for your customers to winback calls. Smaller businesses who want to reach out to the old account can employ only one call center agent to handle the outbound dialing. For larger customers participating in multi-state loyalty programs, we can hire and train a large number of agents to dial through the old list of accounts you supply.
Unsatisfied Customers Need Your Attention Too!
If a client is unhappy with your company, it might be time to take a fresh look at your business. If they had left for a rival, they’d appreciate the opportunity to make contact. If they were satisfied with their current service, an outbound phone call from the dedicated Bulls BPO team will send reminders to them, and if they’re with a provider who drops the ball; we’ll be there for them and regain your clients to the company!
Set-up for Appointments and Transfers
Every outbound call center program, Bulls BPO designs, is specific to the company that we work with. For services to win back customers, our campaigns are generally built around two objectives – either transferring the calls to your internal sales team immediately or setting an appointment to make a phone call at a later time. Our representatives can accomplish or bring lost customers back in the fold.
Customer Winback Services at Bulls BPO
If you’re not reaching out to customers who haven’t been contacted, then you’re not doing what you can to expand your company. Bulls BPO can assist your internal sales team in reaching those who have gone missing, converting your old customers into leads, and generating more sales. We take thorough feedback from your customers and ensure quality services & incentives to win them back as paying customers.
A well-designed contact center can improve your brand’s image through recruitment, training, and an atmosphere designed to deliver extraordinary customer experiences. We’re much more than just an outsourcing company; we’re your trusted partner. Our mission remains the same: provide the highest level of customer service with the highest satisfaction levels at an affordable cost.